Monetize Fiber Services Better and Improve ROI with Top Telecom Billing Software

Fiber internet connection has changed the way web services are utilized. With speeds in excess of 100 mbps, it is a revolutionary technology that is replacing the traditional copper wire connectivity. Subscribers are drawn towards this technology; however, not all telecom operators are able to monetize it in the best possible manner. There is a pressing need for next-gen telecom software solutions that come with backward compatibility.

The Need for Backward Compatibility

Fiber is a next-gen technology; however, it has to exist in a universe where copper wire and DSL connectivity is still a reality. Therefore, it needs to be backward compatible. Both the network technology and billing technology need to work with pre-existing infrastructure. So, it is vital that telcos have BSS and OSS software telecom along with relevant telecom billing software that work with older technologies.

Flexible Monetization is Key

Fiber offers a wide range of options for monetization. There are different segments of customers that prefer different type of connectivity solutions. For example, a person into gaming would prefer low-latency over higher speeds. Someone who is handling critical projects where there is no scope of speed loss or disconnection would prefer ultra-reliable connectivity solutions. Fiber-based internet connection needs to be monetized in attractive packages to attract customers. Versatility in monetization is essential as most service providers will be offering similar speeds. In order to differentiate one from another, telcos need to get creative with their monetization plans.

Scalability to Meet Rising Demand

Due to the competition in the telecom industry, quick monetization of services has become a necessary requirement. If an order is placed, you need to have the resources available to deliver the necessary service to the customers. It is vital that you have sound infrastructure that can fulfill customers’ requirements. At the same time, it is required that the billing support system can charge, rate and bill millions and millions of transactions without showing any sign of slowdown. A true real-time charging system is an essential requirement for scalability as it readily charges every service the moment it is used.

Future-Proof System

As the telecom technology keeps on evolving with time, it becomes important to invest in a future proof system like the one provided by eminent vendors such as OSS Billing. Small changes in the system can be made via APIs that bring in new functionalities into an existing system.

OSS Billing is a leading telecom software solutions provider with great expertise in billing and monetization.

Get Over Basic Call Center Services, Use Outsourcing for Total Business Gain

Most companies restrict their vision to basic voice-based inbound call center services for accomplishing tasks like customer care and tech support. However, outsourcing has come a long way in the past three decades and provides other avenues for companies struggling with their non-core departments. Telemarketing outsourcing services and back office support services offer immense value, only if you have the right partner accompanying you in the business endeavor.

The Value of Telemarketing Outsourcing

Telemarketing outsourcing services are lesser-used call center services, which can have an empowering impact on a business. These services can help you find new clients without any excessive efforts from your side. You can project your brand in best light with the help of professional and dedicated agents.

The Value of Back Office Outsourcing

When you outsource back office, you get the comfort of not managing arduous back office tasks like data entry and data mining. With correct back office outsourcing, you can focus on your core projects and improve the entire business venture.

VcallGlobal is an international BPO services provider with great expertise in fundamental call center services, telemarketing services and back office support services. We are fully committed to the cause of our customers and remain available 24×7.

Leverage Live Chat Support Services for Providing A Faster Route to Customers

Although the quality of customer care matters, it is the speed of access that actually makes the biggest difference. When callers are not able to get through to a live agent, they often switch their allegiance to another brand. In the past, call center outsourcing was mostly done for voice-based customer care. But over a period of time, the value of live chat support services and email support outsourcing has increased.

Make a Difference with Tech-Savvy Call Center Outsourcing

In today’s time, technology is playing a greater role in call center outsourcing services. A company that has access to the best call center technology is expected to do better than the one that lacks in this department.

With a cloud-based Omnichannel platform that offers voice-based and text-based services, you can easily handle your customer care and tech support needs. It is essential that you have cutting-edge network infrastructure, CRM and IVR solutions. Appropriate technology for Live Chat can help you expedite query resolution and provide easy accessibility to the customers.

You can complement the inbound support with telemarketing support services to get the most out of your call center outsourcing venture. Vcall Global is a versatile vendor that can help you with both inbound, outbound and text-based support services.

Telemarketing outsourcing Services at Affordable Rates

Telesales may also mean lead creation. Firms utilize lead generation to have a pulse on what the consumer needs and/or needs so they can create products which fill these regions. In the previous telesales agents would attempt to sell the customer a service or good. These days, the telemarketing services representative attempts to engaging the customer in a dialogue to learn what they’re thinking and the way the company they signify is fulfilling their customer wants and desires. Firms utilize the data gathered to enhance their offerings, thus increasing their earnings. 

Nonetheless, this is only possible if the guide creation is completed correctly and the telesales representatives understand how to speak to the customers and extract the necessary information. B2B promotion is a great way for companies to get in contact with other companies and to make their existence known. But, b2b telemarketing isn’t quite as straightforward as it seems. Only very proficient and experienced telesales agents understand the knack for speaking to receptionists and encourage personnel to make them join them together with the personal supporters of their decision makers. Then getting the private assistants to let their guard down again necessitates a certain amount of ability. 

Ultimately, talking to this decision makers and getting them to agree on your meeting is a very valuable skill which telemarketing services suppliers need from their brokers. Telemarketing services are located at very inexpensive rates should you look closely. Telesales and b2b telemarketing are just two of the very popular choices since they help companies to find a better knowledge of exactly what their clients desire. Finding cheap telemarketing services will usually imply taking a look at off-shore businesses. On account of the fact that they’re located within an off-shore place, these telemarketing services suppliers can give very inexpensive telesales services. Their reduced overhead and their highly competent staff make them quite appealing possibilities for many companies. In several cases, companies have been able to expand their offerings and working hours because of off-shore telesales services.

Outsource Chat Support Services to Unlock the Door for Millennials

Chat support services are the most popular amongst the text-loving population of the world. The young crowd, mostly millennials, love an option to text and get the resolution to their problems. So, if you outsource chat support services, you can open your door to them and bring them in.

Get Creative with Chat and Email Support Services

Chat and email support services provide the most potent mix of text-based options. In this day and age, it is a great way to bring new customers into the mix, and at the same time improve the reputation of the brand.

Combining text-based options with voice-based call center outsourcing is a great way to improve customer’s perception. Young generation likes to discuss about a lot of things, especially the things they purchase and subscribe to. So, if you can impress a few with your endeavors to help, it will ultimately serve you well in the long run.

Vcall Global is an exceptional call center outsourcing vendor that can also help you in text-based support and back office support services. We use cutting-edge software to ensure correct communication of services and highest customer satisfaction.

Leverage Next-Gen Telecom Software Solutions to Meet Post-2020 Challenges

Not so many years ago, basic phone support was all that was needed to keep customers happy. Buyers and service users were happy to have a toll-free number available to them. Not anymore though! Nowadays, there are customers who want support across all channels including chat and email support services. Therefore, 360-degree call center outsourcing has become an important requirement of businesses. And, it is important that call center solutions are high-tech and good enough to fulfill the current needs of customers.

Important Call Center Technologies for Modern-Day Support Platforms

In today’s time, a call center process simply cannot survive without consistent tech innovation and upgrades. There are some essential call center software tools that are needed by almost every call center outsourcing company:

Customer Relationship Management Tool

A Customer Relationship Management or CRM tool is vital for managing customers’ information in an organized manner. It can be used alongside CTI to improve agents’ performance over calls. As soon as the call arrives, agents can copy the number visible in the CTI into the CRM search bar. This would allow them to pull records fast, learn about customers’ previous experience, products purchased, services subscribed etc.

IVR

Interactive Voice Response (IVR) technology has advanced at an incredible rate in the past few years. If you have been stuck with an older IVR for your call center, then you are definitely missing out on some key features. First and foremost, the voice recognition in IVR tech has become very impressive. It is possible to completely rely on IVR’s understanding of human voice for taking account information securely. You can also use the advanced voice recognition feature to provide self-care and other useful options to the customers.

ACD

ACD or Automatically Call Distribution is one of those features that is absolutely necessary for call center management. A call center manager can proactively create call transfer rules to direct the calls to the correct agents. For example, difficult calls can be routed to the experienced agents and basic calls can be routed to the newbies.

Apart from these essential tools, it is important to leverage cutting-edge data analytics for the purpose of gathering invaluable insights. At Vcare, we excel at both voice-based and text-based call center solutions. You can even outsource chat support services or back office support to Vcare and expect high-quality work quality.

Expand the Outreach of your MVNO with Best Telecom Billing Software

The current state of telecom industry is extremely competitive. There are a number of challenges in front of telcos, which they need to overcome quickly. One of the biggest challenges is telecom billing software solutions that are cost effective and high-grade. Monetization of upcoming advanced IoT and 5G services is no easy task. Apart from that, they need to be tracked, charged, rated, taxed, discounted, provisioned and delivered to the customers. The whole process can be painstaking, if your MVNO does not have above par telecommunications billing software.

Leverage Telecom Billing Services for Max Advantage

As MVNOs are somewhat lacking in the technical aspect, they need the support of a telecom billing specialist who can simplify their work. With intuitive telecom billing services and solutions, it is possible to:

1. Create innovative service bundles for customers
2. Provide self-care options to subscribers
3. Leverage analytics for understanding customer buying patterns and preferences
4. Enforcement of credit limits accurately
5. Convergent billing for complete transparency between vendor and subscribers

Apart from that, you also get the power of APIs, which can help you source crucial services and manage partnerships without making any exceptional efforts. At a company like OSS Billing, you get all the best services for your MVNO along with complete reporting of every subscriber’s interaction with the telecom system.

Increasing Need To Estimate Call Center Performance

Call center business owners know that to stay competitive in the industry, they need to improve customer satisfaction. There are so many call centers out there today and more competition means more work to maintain good performance. With so many alternatives, one of the measures taken by contact centers to ensure customer satisfaction is to appreciate the performance of the call center.

Call centers are sometimes called contact centers. Their main characteristic is customer service. Call center employees receive and forward multiple customer inquiries, usually by phone or email. Initially, large companies used call centers as an extension of their telecommunications service. This is because call centers are an effective way to provide customer or technical support to customers.

There are two types of calls that a call center provides for inbound and outbound calls. Inbound means customers contact the company for inquiries and technical support. The job of the call center agent is to solve the customer’s problem. If technical assistance is required, the agent will usually route the call to qualified technical personnel. Outbound now refers to the tasks of the typical telemarketer. Agents are those who contact customers to promote a specific service or product.

Call management is a tricky business for any call center business as the primary goal is to meet a customer’s expectations. This is where the need to assess call center operations comes into play. There are several metrics that call centers take into account when assessing performance. The most commonly used indicator is average turnaround time.

A very common complaint from customers is the time they spend on the phone solving their problems. In most cases, callers are busy people, so they don’t have the patience to wait for a call center agent to take care of their problem. For this reason, it is important that agents are able to handle calls at least as quickly as possible while still being able to resolve the customer’s issue. Efficiency is therefore a factor in caller satisfaction.

For the above reason, measuring average turnaround time is a useful metric for evaluating call center performance. Average handling time is defined as the average time it takes to resolve a call. This is a combination of the average caller’s wait time and the caller’s average talk time with the agent. The less time it takes to resolve a call, the better. This means that the agent is efficient and can take more calls and entertain more customers, thus increasing productivity. Many call centers also conduct training to improve the ability of their agents to handle calls. This is actually a decent step for the call centers themselves.

However, there are other metrics to consider when evaluating the performance of the call center. Below this is the percentage of successful or resolved calls, the number of calls an agent can handle per hour, and much more. Call centers can try all of these measures or decide on new ones. What is important is that they value the performance of the call center to ensure customer satisfaction.

 

Outsourcing Chat Support Services Is the Way for The Future

Chat support services are some of the most important contact center services in the BPO industry. They resonate with the youngsters who are in the habit of texting instead of calling. Also, they provide a low-cost alternative to diversify a call center operation. But performing them in-house can be a huge business hassle, especially when we consider they require their own infrastructure and expertise. This is why I vouch for outsourcing chat support services, because that is where the future lies.

Fulfil your Scope and Stay Future Relevant

As online interactions become increasingly widespread, the traditional phone support is slowly but steadily moving into the background. Although right now in 2020, we might not see this trend clearly, but it is very much prevalent within the industries.

People say that they want phone support, regardless of what other platforms a company is communicating with. Many are almost adamant in their request. But as they get used to chat, email and social media platforms; the day is not very far when we will see phone support far down the pecking order.

So, instead of focusing solely on your phone-based customer care, as an industry expert, I advise you to make a move to chat support in order to stay relevant in the future.

Chat and Email Support Encompasses Everything

The great thing about chat and email support is that they actually cover the entire scope of customer care, tech support and many other traditional call center operations. With cutting-edge Live Chat Software and Email Response Management tools, you can easily automate the entire support platform. Below are some essential functionalities that you should look for in your next-gen chat support outsourcing service:

Live Chat Transforms to Screen Sharing

What better way to offer your customers help than actually holding their hands and guiding them? With tech support and ecommerce becoming pivotal for company operations, a screen sharing option is a must. It lets your chat support agents instantly provide support without confusing the customers.

Analytics in Chat Support Services

It can be very hard to monitor chat support agents, especially when they are attending hundreds of chats every day. Choose analytics-driven outsourcing chat support services that can automate agent monitoring. Many companies like Vcare are already using AI to ensure agents stay productive throughout the day.

There are countless other reasons to make a move to chat support service, sooner rather than later. I would say it has the most impact in inbound support. For outbound, you would still have to use the service of lead generation and telemarketing companies.

5 Points Why You Need Live Chat Agent For Your Business Website

When prospective clients go to another website or close their web browser (or switch to another website), you lose profits and possibly will never get a second opportunity.

1. Live Chat Agent uses “chat bot agents” to accumulate lost deals, upsell present clients, and boost your sales with 5 to 15%. By means of the latest technology, you can simply insert a code to your sales page, shopping cart or home page to present your prospective clients a second option to buy your product by having automatic 24/7 talk agents answer their concerns and promote them without having to raise a finger.

2. Live chat agents need JavaScript and the most recent database equipment to boost your sales and bring back the clients that you would on average lose in the future. Without paying for luxurious client service or the annoyance of creating difficult for understanding programs that your customer service section will be slow to apply and utilize.

3. The most interactive and synergistic branch of online support will have live chat agent! This live chat is really necessary, as it produces a common agreement between the seller company and the buyer. This fast growing industry development is unbelievably helpful for a variety of reasons. Some of them are:

o You will have 24/7 chat support for your customers, and this will help you spend your time for something that you like, instead of answering thousands and thousands of the questions of your customers.

o All technical issues will be resolves by the 24/7 live online chat support

o It will assist you in creating a pleasant work atmosphere, which makes your business communication more interactive

o With live chat support, you could be relaxed, private and of course be free

4. Live chat agent presents you enhanced chance and opportunity to divvy up things from time to time. In addition, it keeps your company live and attentive, whereby you will not at all be diverted anyhow. With no troubles, you can immediately create prompt results! All these details have made the live chat agent increase affirmative response and in addition it has won compliments from everywhere.

5. Live chat agent provides exceptional online support and they assist you in creating exclusive incorporation of complete customer service! Live chat agent plays an important role in improving your commerce agreements. Are you truly interested in developing your online business in the best possible way? Then use a live chat agent and it will be!